August
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August 5 | August 20 | August 25

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August 29, 2003:

       Despite our best efforts, the force of chaos that calls himself Zamorak takes over the Letters page once more, and speaks his mind to those crazy and brave enough to follow him.

       You can see for yourself what he has to say for himself in Letters 15...

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August 25, 2003:

       Well we've completed another months work on the new version of RuneScape, so to keep you updated on our progress I've put together another page of 4 screenshots which shows just some of the things we've completed recently.

       Click here for the latest screenshots.

Enjoy!
Andrew


       I apologize for the problems with the San-Francisco servers today. The problem has now been fixed and the servers should be functioning normally again

       The following is an overview of events leading to the outage and subsequent restoration.

  1. On August 24, 2003 at approximately 1:30 PM PG&E experienced a power failure on the lines servicing the San Francisco hosting facility
  2. At this time the facility went on UPS Power and then subsequently generator backup without incident.
  3. This backup continued to run until August 25, 2003 at 2:47 AM when a component in the generator itself failed. The component that failed is known as a CT and monitors power within the generator. Due to a manufacturers design problem, the CT was not physically restrained to prevent possible movement within the generator.
  4. At some point after running for 14 plus hours the CT physically spun inside the generator causing a physical short between two of the electrical phases, which in-turn caused several of the control boards to fail. With built in safeties, the generator shut itself down.
  5. The Building Engineering staff was notified that the generator failed and they started repair efforts. The generator technicians were called and dispatched to the facility.
  6. At 7:30 AM PG&E dispatched a truck to reconnect the facility to the power grid.
  7. At 8:03 AM PG&E reconnected the power grid and power was restored.

       Following a lot of negative feedback regarding the Singapore server we've decided to relocate it. It seems that it just doesn't provide a better connection to most people in that part of the world, despite being physically nearer.

       Our poll showed that even amongst people living in Australia and Singapore, a mammoth 63% found it WORSE than our other servers, and only 16% found it significantly better. This is very disappointing and clearly doesn't justify keeping the server there. Especially given how much hosting costs are in that part of the world (10 times the price, of what we pay in San-Francisco!)

       Therefore our Singapore server is being taken offline today, and we are shipping it to Toronto - Canada, to see if it can be of more value to our users there.

 

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August 20, 2003:

       Grand Vizier Radimus Erkle wishes it to be known that a new Guild now exists for the truly Legendary Citizens of RuneScape!

       Anyone who wishes to access this Guild must accept the challenge of a Quest to map the southern end of Karamja, a dense and foreboding area called the Kharazi Jungle.

       While there you'll need to make friends with the natives of the Jungle and bring back a fine trophy to display in the Legends Guild Main hall.

       This is the 50th Quest we've released, and so to celebrate it's one of the largest yet!

       Only serious applicants need apply for the Legends Quest.


       We apologize for the recent downtime of our San-Francisco game worlds

       The company which provides bandwidth for these worlds hit financial difficulties, and was purchased by another company.

       As a result the bandwidth for these servers is now coming from a different provider and there may be a few glitches whilst the new company takes over.

       One of our bandwidth providers going bust is obviously out of our control, and we had no warning that this was coming. We have however arranged a contract with an alternative provider who is ready to step in if problems continue.

       Thanks for bearing with us whilst we sort this out.


       As you will no doubt have noticed, we have given the website a stylish new look - including a new front page which makes our site easier to navigate than ever before.

       This new layout not only looks great, but will give us the flexibility to easily add new features (such as our official forums) in the near future!

       We would like to reassure our players that no development time was taken away from RuneScape 2 in the redesign of the website - it was handled exclusively by our web development team.

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August 5, 2003:

       Saradomin makes a welcome and long awaited return to the letters pages, to appeal to the better nature of players, and to answer some of the questions put forward to him by his followers.

       Interested in what he has to say for himself? Hoping there is some burning issue that will be addressed?

       Then click here for Letters 14!

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